Thank you for choosing Master of iTV for your tv maintenance subscription. We strive to provide excellent services and customer satisfaction. This Refund Policy outlines our guidelines and procedures regarding refunds for our services. By engaging our services, you agree to comply with the terms and conditions of this policy.
- Refund Eligibility
1.1 Service Criteria: Refunds may be considered if you have purchased our marketing consulting services and meet the following criteria:
- You have encountered significant issues with the quality of our services.
- Our team has been unable to address or resolve the issues within a reasonable timeframe.
- You have provided us with a reasonable opportunity to rectify the situation.
1.2 Time Limit: Refund requests must be submitted within 7 days from the date of purchase. Requests received after this timeframe may not be eligible for a refund.
- Non-Refundable Services
2.1 Customized Services: Please note that certain services, such as customized marketing strategies, tailored consulting sessions, or personalized reports, may not be eligible for a refund. These services require significant time and effort from our team and are often subject to subjective factors beyond our control.
2.2 Completed Services: Once a service has been fully delivered or completed, it may not be eligible for a refund. This includes cases where our team has already provided the agreed-upon deliverables or completed a specified scope of work.
- Refund Process
3.1 Refund Request: To request a refund, please contact our customer support team at Contact@Masterofitv.com. We recommend providing detailed information about the issues you encountered and any attempts made to resolve them.
3.2 Evaluation: Upon receiving your refund request, we will evaluate the circumstances and determine if you meet the refund eligibility criteria. We may request additional information or clarification during this process.
3.3 Refund Decision: We will notify you of our decision regarding your refund request within a reasonable timeframe. If approved, we will initiate the refund using the original payment method or an alternative method agreed upon by both parties.
- Partial Refunds
In some cases, we may offer partial refunds based on the specific circumstances. This may occur if only a portion of the service has been provided or if the issues encountered were limited to a specific aspect of our services.
- Non-Refundable Charges
5.1 Payment Processing Fees: Please note that any payment processing fees or charges incurred during the refund process are non-refundable. The refunded amount will exclude these fees.
- Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Refund Policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated Refund Policy.
- Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact our customer support team at Contact@Masterofitv.com. We will be happy to assist you and address any inquiries you may have.
